Communication. Something that is needed with in an everyday life, but most definitely a necessity in the professional world. Whether it is non-verbal, verbal, written, unwritten, or any other form, it is important to exchange information in the right way, an effective way. Broken communication can cause conflict and frustration within the company. Conflict can sometimes be beneficial which is a future topic to be discussed.
But… Is communication all about exchange of information? Communication is a very general term; might be broader than our imagination. It isn’t just about exchanging information but about how you present yourself and how others perceive you. The major player in this is you. It is you that communicates who you are. Many professionals want to improve their communication skills but usually it is verbal, non-verbal, written and unwritten communication. This is only a tiny portion of this general skill, until and unless you improve yourself, improving those little things is useless effort. Everything that you do say, look, attitude, atmosphere, breaks, sleep, and your personal relationships all determine your communication and the way you are perceived to people.
As I stated before, everything about you determines your communication and below are some examples from a daily life to explain how “you”, as a whole, are communication.
The way you dress is a silent spokesman of you. This is your first impression. Your dress choice means so much because it is the first thing that people say. Your neat and clean look, matching and wonderfully selected neckties announce that you mean business and have a professional mind. The right dress leaves a positive impression about you, your colleagues, business, peers, clients, and everyone who sees or meets you.
Your Entry to the Office/Job:
Attitude is everything. When you enter that office building/job tiresome and dead posture that’s the way you will feel the whole day. Your attitude also reflects on your colleagues and coworkers. You affect the atmosphere and are making it negative for the whole company. Having a positive atmosphere to work in makes a huge difference within the communication in the business. This atmosphere is all set on how you walk into work everyday.
Your Desk and Your Office:
Having a clean, tidy, and clutter-free desk, everyone will be considered an organized person. Everyone who comes by assumes that you do your work well and that you are a punctual professional. Make the place your own by adding some décor to brighten up the room and create a space that you can work in. This is a clear indication of your artistic sense, a pleasant addition to your personality.
Your Body Language:
Non-verbal communication should reinforce what is being said, not contradict it. If you say one thing, but your body language says something else, your listener will likely feel you’re being dishonest. For example, you can’t say “yes” when your head is shaking no. Inconsistent body language can contradict what you say and prove you to be lying or not telling the truth. Also, negative body language is another thing. If you disagree or dislike something that one has said your body language says a lot, whether it is avoiding eye contact, crossing your arms, tapping your feet or even rolling your eyes. You don’t have to agree, or even like what’s being said, but to communicate effectively without making the other person defensive it’s important to avoid sending negative signals.
Value yourself and your opinions:
They are just as important as everyone else’s. Yes, some opinions need to be kept to yourself but also some opinions reflect on your values. It is up to you to make the best judgment for both the company and yourself. Individual differences can be hard for effective communication, from different countries to different cultures; all tend to use different non-verbal communication gestures. It is important to take all of this into consideration when communicating with others.
Effective communication is important and when communicating with others it is important to keep yourself in mind. If you are looking to improve your communication, try starting with yourself and move up from there. But you must do it all and not only a little portion.